Privacy policy
Last Updated: 29 October 2026
Who We Are
Revami Naturals is operated by Ami Polymer Pvt. Ltd. (“Revami Naturals”, “we”, “us”, or “our”).
Our website is https://revaminaturals.com.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our site, create an account, place an order, contact us, participate in promotions, submit product reviews, create wishlists, or otherwise interact with us.
By using our site, you acknowledge that you have read and understood this Privacy Policy.
What Information Do We Collect?
We collect information that you provide directly to us and certain information automatically when you use our site.
1. Personal and Order Information
When you create an account, place an order, create a wishlist, submit a product review, participate in a promotion, contact us, or otherwise interact with our site, we may collect information such as
- Full name
- Email address
- Phone number
- Billing address
- Shipping or delivery address
- Account information
- Order and purchase history
- Product reviews and other content that you choose to submit
- Wishlist information
- Customer service communications
- Payment-related information
- Transaction and payment reference numbers
- Payment status
- UPI transaction details and other payment-related information
We use this information to process and fulfill your orders, arrange shipping and delivery, provide invoices and order confirmations, communicate with you regarding your purchases, provide customer support, prevent fraud, and manage our business operations.
2. Payment Information
Payments on our site may be processed through third-party payment service providers, including **PhonePe and Razorpay**.
Depending on the payment method selected, PhonePe or Razorpay may process information necessary to complete your payment, such as
- Payment method
- Transaction ID or reference number
- Payment status
- UPI transaction details
- Transaction amount
- Other payment-related information required to authorize or complete the transaction
Revami Naturals / Ami Polymer Pvt. Ltd. does not directly store sensitive payment credentials such as full credit or debit card numbers, CVV details, UPI PINs, OTPs, passwords, or other payment authentication credentials.
Such sensitive information is processed directly by the applicable payment service provider in accordance with its own security and privacy practices.
We may receive limited transaction information from PhonePe or Razorpay, such as the transaction/reference ID, payment method, amount, and payment status, to confirm payments, process orders and refunds, maintain transaction records, and investigate suspected fraudulent or unauthorized transactions.
3. Device, Browser, and Usage Information
When you visit or interact with our site, certain information may be collected automatically. Depending on the technologies and services used on the site, this may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Referring to a website or source
- Pages viewed
- Products viewed
- Links clicked
- Date and time of visits
- Website interactions
- Shopping-cart activity
- General location information derived from your IP address
- Cookie identifiers and similar technologies
- Information about how you interact with our site
We may use this information to operate and secure our site, understand how visitors use our website, improve website performance and functionality, analyze customer interactions, prevent fraud, and improve our products and services.
4. Cookies and Similar Technologies
Our site may use cookies, pixels, tags, and similar technologies.
Cookies are small files stored on your device that help websites remember information about your visit.
We may use cookies and similar technologies to:
- Keep our website functioning properly
- Maintain shopping-cart functionality
- Remember customer preferences.
- Maintain account or session information
- Understand website traffic and usage
- Measure website performance
- Improve the customer experience
- Detect and prevent fraudulent or unauthorized activity
- Support analytics and marketing activities where applicable
You may be able to control or disable certain cookies through your browser settings or any cookie-management tools available on our site.
Please note that disabling certain cookies may affect the functionality or availability of some features of our site.
5. How Do We Use Your Personal Information?
We may use your personal information for the following purposes:
- To provide, operate, maintain, and improve our site
- To create and manage customer accounts
- To process and fulfill orders
- To process payments and refunds
- To arrange shipping and delivery
- To provide invoices and order confirmations
- To send order, payment, shipping, and delivery updates
- To respond to customer inquiries and provide customer support
- To process returns, refunds, or other order-related requests
- To communicate with you regarding your account or purchases
- To detect, investigate, and prevent fraud and unauthorized transactions
- To maintain business, accounting, tax, and transaction records
- To understand how customers use our site
- To improve our products, services, website, and customer experience
- To send promotional communications, product updates, offers, and information where permitted by applicable law or based on your preferences
- To maintain website and information security
- To comply with applicable legal and regulatory requirements
- To establish, exercise, or defend legal claims
- For other legitimate business purposes permitted by applicable law
6. How We Share Your Personal Information
We do not sell your personal information.
We may disclose or provide personal information to third parties where reasonably necessary to operate our business, provide our services, process your orders, or comply with applicable law.
These third parties may include:
7. Payment Service Providers
We may share or provide necessary information to payment service providers such as **PhonePe and Razorpay** for:
- Payment processing
- Payment authorization
- Transaction verification
- Refund processing
- Fraud prevention
- Payment-related customer support
8. Shipping and Logistics Partners
We may share necessary order and delivery information, including your name, phone number, shipping address, and order details, with courier, logistics, and delivery partners to enable the pickup, shipment, tracking, and delivery of your order.
9. Shopify and Website Service Providers
Our online store may use Shopify and related technology or service providers to host, operate, maintain, and support our e-commerce website.
Information relating to your account, orders, browsing activity, and transactions may be processed through these systems as necessary to provide the Site and its services.
10. Analytics and Marketing Providers
Where applicable, we may use third-party analytics, advertising, or marketing services to understand website traffic, measure performance, improve our marketing activities, and provide relevant communications or advertisements.
11. Communication Service Providers
Where applicable, we may use third-party providers for email, SMS, WhatsApp, or other customer communications.
These providers may process information such as your name, phone number, email address, order information, or communication details as necessary to provide the relevant service.
12. Fraud Prevention and Security Providers
We may share relevant information with service providers that assist us in detecting, preventing, and investigating fraud, unauthorized transactions, security incidents, or other misuse of our Site.
13. Professional Service Providers
We may disclose information to professional advisers and service providers, such as legal, accounting, technical, financial, or operational service providers, where reasonably necessary for our business operations.
14. Legal and Regulatory Authorities
We may disclose personal information where required or permitted by applicable law, regulation, court order, legal process, or lawful request from government, law enforcement, or regulatory authorities.
We may also disclose information where reasonably necessary to protect our rights, property, customers, employees, users, or the security of our site.
We seek to share only the information reasonably necessary for the relevant purpose.
15. Shopify and Third-Party Services
Our site may use Shopify and other third-party service providers to provide e-commerce, payment, shipping, analytics, marketing, communication, security, and other services.
Third-party providers may process personal information according to their own privacy policies and applicable legal requirements.
The information shared with each provider depends on the service being provided.
We recommend reviewing the privacy policies of the relevant third-party providers for additional information about their handling of personal information.
16. Emails and Other Communications
We may send you communications relating to:
- Your account
- Your orders
- Payments
- Shipping and delivery
- Returns or refunds
- Customer service requests
- Website or service updates
- Security or important account notices
Where permitted by applicable law or based on your preferences, we may also send promotional communications about our products, offers, promotions, and other updates.
If you no longer wish to receive promotional emails or other marketing communications, you may use the unsubscribe option provided in the communication, where available, or contact us at help@revaminaturals.com.
Please note that opting out of promotional communications does not prevent us from sending necessary transactional or service-related communications concerning your orders, account, or requests.
17. Security of Your Information
We use reasonable administrative, technical, organizational, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable measures to protect your personal information, we cannot guarantee absolute security.
You should also take reasonable precautions to protect your account credentials and should never share passwords, OTPs, UPI PINs, CVV numbers, or other authentication information with unauthorized persons.
18. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information for:
- Processing and fulfilling orders
- Providing customer support
- Processing returns and refunds
- Maintaining transaction and accounting records
- Tax and regulatory compliance
- Preventing fraud and misuse
- Resolving disputes
- Maintaining business records
- Establishing, exercising, or defending legal claims
- Complying with applicable legal requirements
The actual retention period may vary depending on the type of information, the purpose for which it was collected, our operational requirements, and applicable legal or regulatory obligations.
When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal and business requirements.
19. Your Privacy Rights and Requests
Subject to applicable law and relevant exceptions, you may contact us to request:
- Access to personal information we hold about you
- Correction or updating of inaccurate or incomplete information
- Deletion of personal information where applicable
- Withdrawal of consent where processing is based on consent
- Opt-out from certain promotional communications
- Information regarding how your personal information is processed
We may need to verify your identity before processing certain privacy-related requests.
Some information may need to be retained even after a deletion request where retention is necessary to comply with legal, tax, accounting, regulatory, fraud-prevention, dispute-resolution, or other legitimate business requirements.
To make a privacy-related request, please contact us at:
help@revaminaturals.com
20. Children's Privacy
Our Site is not intended to knowingly collect personal information from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us at **help@revaminaturals.com** so that we can review and take appropriate action where required.
21. Third-Party Websites
Our Site may contain links to third-party websites, services, or platforms.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.
We recommend reviewing the privacy policy of any third-party website you visit.
22. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, legal requirements, or other operational reasons.
When we make changes, we will update the **“Last Updated”** date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.
Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
Ami Polymer Pvt. Ltd.
Registered/Business Address:
Plot No. 66-D/E, Govt. Industrial Estate, Masat, Silvassa, Dadra and Nagar Haveli – 396230, India
Email: help@revaminaturals.com
Website: https://revaminaturals.com