Refund policy

Last Updated: 29 October 2026

1. EXCHANGE & RETURN POLICY

At Revami Naturals, we strive to provide the best possible product quality and customer experience. As cosmetic and personal-care products require strict hygiene and safety standards, maintaining product hygiene, safety, and integrity is our top priority.

For hygiene and safety reasons, we do not accept returns or exchanges for change of mind, including for unopened products, unless otherwise required by applicable law.

Products that have been opened, used, altered, or damaged after delivery due to customer handling are not eligible for return or exchange.

However, if you receive a wrong, damaged, defective, or otherwise non-conforming product, please contact us at help@revaminaturals.com. Eligible cases may qualify for a replacement or refund after verification.

Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable law.

2. WRONG, DAMAGED, OR DEFECTIVE ITEMS

If your order arrives with visible damage, or you receive an incorrect product, please notify us within 24 hours of delivery, wherever reasonably possible. Prompt reporting helps us verify delivery-related issues and resolve them quickly.

If a defect is not reasonably discoverable at the time of delivery and becomes apparent after opening or normal use, please contact us as soon as reasonably possible after discovering the issue. Such requests will be reviewed in accordance with the nature of the defect, product condition, and applicable consumer law.

To submit a request:

- Email us at help@revaminaturals.com with your order number and details of the issue.
- Attach the invoice and clear photographs of the product(s), packaging, and any visible damage or incorrect item, where applicable.
- Use Returns and Replacement—Order #[Your Order Number] as the subject line.

After reviewing your request, we may offer a replacement or refund, depending on the circumstances and product availability.

If an incorrect item has been delivered, we will arrange for the correct item to be sent at no additional cost, subject to verification.

For an approved return involving a wrong, damaged, or defective item, Revami Naturals will arrange the return/collection where available and bear the applicable return shipping cost. Customers will not be charged return shipping for verified product defects, delivery damage, or fulfillment errors attributable to us.

Our customer support team will provide instructions regarding collection, return, replacement, or refund after reviewing your request.

3. ORDER CANCELLATION

You may request cancellation of your order within 24 hours of placing the order, provided that the order has not already been shipped or dispatched.

If the order has already been shipped or handed over to the courier, cancellation may not be possible.

Where we agree to a customer-requested cancellation after dispatch, reasonable shipping, return-to-origin, payment processing, or other applicable charges actually incurred may be deducted from the refund, to the extent permitted by applicable law. We will inform you of any applicable deduction before or while processing the refund.

These deductions do not apply to verified returns or refunds resulting from an incorrect, damaged, defective, or otherwise non-conforming product attributable to Revami Naturals or its fulfillment process.

To request cancellation, please contact us at help@revaminaturals.com with your order number and cancellation request.

4. REFUND POLICY

Refunds will be processed for eligible orders after the cancellation, return, damage, defect, or incorrect-item request has been reviewed and approved.

Where return of the product is required, the refund will generally be initiated after the returned product has been received and verified by us. Where no return is required, the refund will be initiated after your refund request has been approved.

Once the refund has been initiated by us, please allow approximately 6–8 working days for the amount to be credited to your original payment method or bank account, depending on your bank, card issuer, UPI service, or payment provider.

Any additional time taken by your bank or payment provider after the refund has been successfully initiated is outside our direct control.

If you have not received your refund after the applicable processing period, please email help@revaminaturals.com with your order number and relevant details so that our team can investigate and assist you.

5. CONSUMER RIGHTS

This refund policy is intended to explain our standard return, replacement, cancellation, and refund procedures. It does not override, restrict, or exclude any rights or remedies available to consumers under applicable Indian consumer protection laws.

Where applicable law provides you with rights that are more favorable than the terms stated in this policy, those statutory rights will continue to apply.

For any questions regarding returns, replacements, cancellations, or refunds, please contact:

Revami Naturals
Email: help@revaminaturals.com